Terms of Service

Version 2026-10-17.8

These terms govern use of zoomcreds.com and ZoomCreds Connect, the print agent, operated by Highpower Security Products LLC, a Connecticut limited liability company ("Highpower"), [company mailing address].

1. Agreement and changes

By creating an account, installing ZoomCreds Connect or placing an order, the customer ("you") agrees to these terms on behalf of the company named on the account. The person accepting confirms they are authorized to bind that company.

Highpower may change these terms. Material changes are posted on the site and emailed to account owners at least 30 days before they take effect. Users must accept the new terms at their next sign-in; continuing to use ZoomCreds after that date counts as acceptance. A membership can be cancelled before the changes take effect.

If you have a separate written agreement with Highpower, that agreement governs where it conflicts with these terms.

2. Accounts and users

• An account belongs to a company. The account owner manages users, billing and settings, and is responsible for everything done under the account.
• Each user has their own login. Sharing logins is not allowed.
• You keep passwords and ZoomCreds Connect pairing codes secure, and tell Highpower promptly at support@zoomcreds.com or 203-634-3900 if you suspect unauthorized access.
• Account details, including company name and billing contact, must be accurate and kept current.
• You must be a business or organization, or acting for one. ZoomCreds is not offered for personal or consumer use.

3. Card content and lawful use

You are responsible for everything printed or encoded on your cards. You confirm that:

• You have the right to use every name, photo, logo and image you upload, and the consent of the people pictured where the law requires it.
• Cards identify real members of your organization, or people you are authorized to credential.
• You will not make cards that imitate a government ID, driver's license, police or official badge, or another organization's credential, or that are meant to deceive.
• You comply with privacy laws that apply to the personal data you upload.
• You will not interfere with the service, probe it for weaknesses, or access it other than through the website and ZoomCreds Connect.

Highpower may refuse, hold or cancel any order that appears to break these rules, and may report unlawful use to the authorities. Highpower support staff may look at your account, including cardholder details and photos, to answer your support requests, fix problems or prevent misuse; each look at your cards is recorded in your account's activity log.

4. Encoding

• Barcodes and magstripe: barcodes, QR codes and magnetic stripe encoding on your own printer (which needs a magnetic encoder) are included with a membership; without one, cards show the User ID as a number. Any customer may order magnetic stripe cards from Highpower.
• Prox: prox cards are programmed only by Highpower, unless you have a separate written agreement with Highpower that says otherwise. Order them with "Order from Highpower".
• Your data: you supply the formats, facility codes, card numbers and track data. You are responsible for checking they are correct and compatible with your access control system before ordering.
• Duplicates: ZoomCreds warns you when a prox number is already on another card in your account, but it cannot see your access control system and does not guarantee a number is unused there. If you save a duplicate anyway, that's recorded in your activity log.
• Liability: Highpower is not responsible for access control problems caused by data you supplied. Its responsibility for an encoding error it caused is limited to reprinting the affected cards at no charge.

5. Membership, payments and refunds

• Free use: using the standard layouts and printing on your own printer is free.
• Membership: $19.99 a month, or $199.00 a year. It renews automatically on the same day each month (or each year on the yearly plan) and is charged to the card on file until you cancel. It includes custom layouts, bulk import, reports, backup and restore, and keeps your cards on file. See membership.
• Cancelling: you can cancel at any time by turning off automatic renewal on the Company page. The membership runs to the end of the paid month (or year). Unused time is not refunded.
• Paid extras: encoding, cards ordered from Highpower and shipping are charged when the order is placed, at the prices shown at checkout. On your own printer, encoding is charged only the first time a card's data is encoded; reprints are free. Each card ordered from Highpower is a new card and is charged in full, reprints included.
• Failed cards: a card that fails to print or encode because of ZoomCreds or Highpower is refunded automatically or reprinted at no charge.
• Price changes: Highpower may change prices. Membership price changes are emailed at least 30 days before the first renewal they affect.
• Payment processing: payments are handled by Stripe. Highpower does not store card numbers.
• Taxes: prices exclude sales tax, which is added where required, based on your billing address (or the ship-to address for cards ordered from Highpower) and shown before you pay.

6. Data retention and backups

• Without a membership: a card's details (fields and photo) are permanently deleted 90 days after it was last created, edited or printed. Your order history remains, with the card shown as removed.
• With a membership: cards are kept for as long as the membership is active. When it ends, each card is deleted 90 days after the end date unless the membership is restarted.
• Custom layouts: kept while the membership is active and for 90 days after it ends, then deleted.
• Backups: members can download a backup of their card data. You are responsible for keeping your own backups, and for keeping a downloaded backup secure. Deleted data cannot be recovered.
• Your data: you own the card data you upload. Highpower uses it only to provide ZoomCreds and does not sell it. Details are in the Privacy Policy.

7. Cards ordered from Highpower and shipping

• Production times shown on the site are estimates, not guarantees.
• Once an order is released to production it cannot be cancelled or changed.
• Risk of loss passes to you when Highpower hands the order to the carrier. Report damaged or missing cards within 10 days of delivery; Highpower will reprint cards that arrived damaged at no charge.
• Cards are made exactly as you submitted them. Errors in your names, photos or data are reprinted at the normal price.

8. ZoomCreds Connect

• Highpower grants you a non-exclusive, non-transferable license to install ZoomCreds Connect on your own computers, for use with ZoomCreds only.
• You may not copy (except for installation), modify, reverse engineer, resell or redistribute it.
• It connects to ZoomCreds over an encrypted connection and receives print jobs only for the account it is paired with. It keeps no card images after printing; it keeps a short list of recently printed cards (cardholder names and order numbers) on that computer so you can see what printed.
• Highpower may release updates. Older versions may stop working once an update is required.
• You are responsible for your computers, printers, drivers and supplies.

9. Suspension and termination

• You may close your account at any time. Closing it cancels any membership; the data retention rules in section 6 then apply.
• Highpower may suspend or close an account for unpaid charges, a breach of these terms, suspected fraud or unlawful card production, or a risk to the security of the service. Where practical, Highpower will give notice and a chance to fix the problem first.
• Charges already incurred remain payable after closure.
• Highpower may discontinue ZoomCreds with at least 60 days' notice, giving members time to download their data.

10. Disclaimers, liability and governing law

• ZoomCreds is provided "as is". Highpower does not promise it will be uninterrupted or error-free, or that cards will work with any particular access control system.
• Highpower is not liable for indirect or consequential losses, including lost profits, security breaches at your premises, or access control failures.
• Highpower's total liability in any 12 months is limited to the amount you paid Highpower for ZoomCreds in that period.
• You will defend and indemnify Highpower against claims arising from your card content, your data, or your breach of these terms.
• These terms are governed by the laws of the State of Connecticut. Disputes go to the state or federal courts in Connecticut.

Contact

Questions about these terms: support@zoomcreds.com or 203-634-3900.

Privacy Policy